Refund and Returns Policy
1. Fresh Product Guarantee
We ensure fresh, original and quality products for all customers.
2. No Refund for Opened Items
Foods like:
- Fruits
- Dry fruits
- Grocery items
cannot be returned once opened.
3. Refund Eligibility
You may request refund only if:
✔ Wrong product delivered
✔ Item damaged during shipping
✔ Product expired or spoiled on delivery
✔ Quality issue proven with photo/video evidence
4. Refund Procedure
To raise a refund request:
📧 Email: vasimskrm369@gmail.com
📞 Call/WhatsApp: +91 95486 61830
Send:
- Order ID
- Product photo
- Issue description
Refund will be processed within 3–7 working days.
5. Replacement Policy
If stock is available, replacement will be offered for damaged or wrong products.